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Refund Policy

At CRZMART, we strive to provide our customers with a seamless and satisfying experience. If you are not entirely satisfied with your purchase, we’re here to help.

Eligibility for Refunds

To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging.

Refunds are only applicable within [14 days] from the date of purchase. After this period, unfortunately, we cannot offer you a refund or exchange.

How to Initiate a Refund

To initiate a refund, please follow these steps:

Contact Us: Send an email to [info@crzmart.com] with your order details and reason for the refund request.

Return Authorization: Our customer service team will provide you with a return authorization and instructions on how to return the item.

Return Shipment: Ship the item back to us in its original packaging, along with the return authorization provided.

Refund Processing: Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.

Refund Processing Time

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within [10 days].

Please note that processing times may vary depending on your payment provider and / or payment method & bank processing. 

Non-Refundable Items

Certain items are not eligible for refunds, including cars sold through our platform.

Contact Us

If you have any questions about our refund policy or need further assistance, please contact us at [info@crzmart.com]. Our customer service team is here to assist you.

Select Your CRZMART Card Package

Smart
499 EGP

One Year Discounts

Roadside assistance

Personal insurance

Inspection certificate

Priority service booking

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Star
Best Value
699 EGP

One Year discounts

Roadside assistance

Personal insurance

Inspection certificate

Priority service booking

Delivery services access

Platinum
1,499 EGP

One Year Discounts

Roadside assistance

Personal insurance

Inspection certificate

Priority service booking

Delivery services access

اختر باقة كارت كارزمارت

سمارت
499 جنيه

خصومات لمدة سنة

المساعدة على الطريق

التأمين الشخصي

شهادة فحص

أولوية حجز الخدمة

الوصول إلى خدمات التوصيل

ستار
افضل قيمة
699 جنيه

خصومات لمدة سنة

المساعدة على الطريق

التأمين الشخصي

شهادة فحص

أولوية حجز الخدمة

الوصول إلى خدمات التوصيل

بلاتينم
1,499 جنيه

خصومات لمدة سنة

المساعدة على الطريق

التأمين الشخصي

شهادة فحص

أولوية حجز الخدمة

الوصول إلى خدمات التوصيل

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